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Infrastructure

First, it is always necessary to ensure that the required infrastructure is working properly, namely connection to power grid and to the central servers (network).

The following chapters describe troubleshooting steps, considering that the required infrastructure is working properly.

Power supply​

Check if the power outlet where the device is connected is active by plugging any other equipment to the outlet, such as cell phones or tablets.

Network​

Check if the network outlet where the device is connected is active by connecting any other equipment to the network outlet, such as laptops.

Required equipment​

Before a technical assistance, we recommend gathering all the necessary equipment to perform the troubleshooting:

  • Laptop
  • USB Keyboard
  • USB Mouse
  • Network Cable
  • HDMI cable
  • Audio Amplifiers (Jack)
  • Ticket Dispenser's key
  • Tools
  • Spare parts